Example: what a weekly review analysis report looks like
Below is a representative weekly digest for a high-traffic venue. It shows three ranked issues, each with verbatim quotes and a suggested action. The format is deliberately compact so an operations manager can read it in under five minutes and decide what to fix first.
Louvre Museum Weekly Digest
Week of January 20–26, 2026 • 127 reviews analyzed
The toilets near the Egyptian wing were absolutely filthy. Paper everywhere, no soap.
Waited 20 minutes for the restroom and it wasn't even clean.
Suggested action: Increase cleaning frequency in Egyptian wing restrooms, especially during peak hours (10am–2pm).
Spent over an hour waiting to get in. They need better crowd management.
The line for tickets was insane. Why no mobile tickets?
Suggested action: Promote online ticket purchase; add signage for timed-entry slots.
The staff at the information desk was incredibly helpful and patient.
Security was a bit rude but the guides made up for it.
Suggested action: Share positive feedback with front-desk team. Brief security on visitor experience standards.
What each block means
- Mentions: how many reviews in the week flagged this aspect (positive or negative).
- Trend: relative change vs. the previous week — so a sudden spike stands out from a stable baseline.
- Verbatims: two or three representative quotes from real visitors, chosen to be informative, not cherry-picked.
- Suggested action: a concrete, operational next step — not a generic recommendation. A starting point for your Monday stand-up, not a prescription.
Want to see what your reviews say?
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Frequently Asked Questions
Which review platforms are supported?
Google Reviews and TripAdvisor today. Other sources can be added on request.
From how many reviews per month is 123Hector relevant?
From around 50 reviews per month, patterns become statistically reliable. Below that, you still receive every verbatim classified by aspect.
How are issues categorised?
Each review is analysed by AI and classified against 12 operational aspects: cleanliness, toilets, queues, staff, signage, accessibility, pricing, crowding, food, shop, security, exhibition quality.
Do my reviews stay private?
Reviews are public by nature. 123Hector never republishes them and never shares them with third parties. Your analyses stay in your private workspace.
Can I export the data?
Yes. Classified reviews and weekly reports are exportable from the dashboard.
Is there a free trial?
You can request a free audit of your reviews without creating an account. Paid plans are commitment-free.
How long to get up and running?
Setup takes about 5 minutes. Your first digest arrives the following day.
Does it work outside of French?
Yes. 123Hector analyses reviews in French and English today. More languages are coming.