What you receive, shown in full
The monthly report, the Monday email and the alert of a fictitious venue, ACME Corp, as 123Hector produces them. Nothing has been retouched: yours look the same, with your reviews, your neighbours and your team.
The monthly report
On the 1st, the month before on one page of your account: whether it went well and why, and what to do in the month that starts. As a page, a PDF or a read-only link for a partner.
- The sentence at the top is the verdict of the month, drawn from its rating, its replies and its reviews; the lines under it give the figures that justify it.
- Five figures: the reputation index out of 100, the month's rating against what Google shows, the reviews against the month before, the reply rate against your neighbours, your place on your market.
- The to-do list, most urgent first: the reviews still without a reply, the subject customers came back to, the person in your team to thank. Each line opens the place where it is done.
- What makes up the index: rating, replies, review volume against the market and the direction of the rating, each with its points and what each lever would add.
- What Google shows: how many 5-star reviews it takes to show the next tenth of a star.
- The months so far and the local market: who is ahead, who gained the most reviews in the month.
- The subjects the customers raised, with what was said for and against each; a share only from five mentions, under that the counts.
- Against your neighbours: where you are ahead, where you are behind, and their weak points your customers never mention.
- Your replies against your neighbours', and the languages your customers write in, with their rating.
- The harshest and the warmest words of the month, marked when they are still without a reply.
- The team members your customers named, with their praise and their criticism.
The Monday email
Every week, one email per venue, on Monday at 9 by default or on the day and at the hour you choose: the week in figures and the three things to do first, so nobody needs to log in to know.
- The reputation index and what weighs on it.
- The week's rating, reviews, reply rate and local rank, against the week before and your market.
- Three things to do, in order, each with its button; the subjects of the week; the word that pleased and the word that stung.
- Your market, what your neighbours' customers complain about, the team members named, and the most urgent review with its reply.
The alert
As soon as a review of 3 stars or less comes in, an email with the review and its reply one click away: the next customers read that review first, and a reply today is what they read next. On every plan; it can be switched off in your notifications.
Want to see what your reviews say?
Get a free audit of your venue's online reviews. Public data only. No account access required.
Get your free auditFrequently Asked Questions
Which review platforms are supported?
Google, TripAdvisor and Yelp, found automatically from your venue's name and town. Other sources can be added on request.
Does 123Hector write the replies to my reviews?
Yes. The AI drafts a reply for every review, specific to what the customer wrote, in the language the review was written in. You check it, adjust it if you want, copy it, then paste it under the review on Google or TripAdvisor.
What if the review is in a language I don't speak?
The reply is written in the review's language (Spanish, German, English...), and you get a translation of both the review and the reply in your own language. You always know exactly what you are publishing.
From how many reviews per month is 123Hector relevant?
From around 50 reviews per month, patterns become statistically reliable. Below that, you still receive every verbatim classified by aspect.
How are issues categorised?
Each review is analysed by AI and classified against more than 60 operational aspects: cleanliness, toilets, queues, staff, signage, accessibility, pricing, crowding, food, shop, parking, exhibitions, and more. Each aspect carries its own sentiment, so the same review can praise the guides and complain about the queue.
Do my reviews stay private?
Reviews are public by nature. 123Hector never republishes them and never sells them; they are processed only by the subprocessors listed in our privacy policy, and a monthly report is shared only through a link you create and can revoke.
Can I export the data?
Yes. “Export as CSV” on the Reviews page downloads your reviews with the subjects read in each, and the monthly report is a page and a PDF you can share with a link.
Is there a free trial?
Yes: 14 days free, no card. Your free audit, if you asked for one, becomes your first venue. Paid plans are commitment-free.
How long to get up and running?
Setup takes about 5 minutes: the first import starts at once and your dashboard fills within the hour. Your first digest arrives the following Monday.
Does it work outside of French?
Yes. A review in any language is read and sorted by subject like the others, shown translated into yours, and its reply is drafted in the review's own language, with a translation so you can check it.