See what your customers complain about, with the replies already written
Type your venue's name. 123Hector reads its public Google reviews, sorts them by subject, writes the reply to the ones still unanswered and compares you with the venues around you. The audit arrives by email a few minutes later.
Your free audit
Type your venue's name: 123Hector reads its Google reviews and emails you the audit a few minutes later.
What your audit shows
These are the real screens of an audit, on a fictitious venue, ACME Corp. Yours looks like this a few minutes after you send the form.
What your customers complain about, and the replies already written
Each review is read and sorted by subject: welcome, wait, cleanliness, rooms, price, staff.
- Criticised on one side, appreciated on the other, with the number of reviews behind each subject.
- Click a subject to read its reviews, translated when they are in another language.
- Under every review still unanswered, a reply written for it: copy it, open the review on Google, paste. Thirty seconds.
- Your rating week by week, against the average of the venues around you.
You against the venues around you
- The venues of your Google category around you, ranked by their rating weighted by their number of reviews.
- Where you stand, and who is just above you: the one to overtake.
How it works
Find your venue
Type its name and its town, then pick it among the Google listings found.
Its reviews are read
Your recent public reviews, sorted by subject, compared with the period before and with the venues around you. No access to your accounts.
The audit arrives by email
A link to your audit a few minutes later, with the replies to your unanswered reviews ready to copy.
The same, every week, without reading a single review
- Every new review read and sorted the day it arrives, its reply ready, in your voice and in the customer's language.
- A Monday email with what changed, and an alert the day a review of 3 stars or less lands.
- 14 days free, without a card: the venue of your audit is already set up.
Questions before you start
Is it really free?
Yes: no card, no account. The audit is how 123Hector shows what it does. The emails that may follow stop in one click.
What do you read?
Only the public reviews of your Google listing, as anyone can read them. Nobody asks for access to your Google account.
How long does it take?
A few minutes. The email brings the link to your audit, which stays online at that address.
Why my name and my email?
To send you the audit and, unless you object, a few emails about 123Hector. Privacy policy
Is the reply written for me published anywhere?
No. It is a draft for you: you copy it, change a word if you want, and publish it yourself on Google.