Tourist attraction reviews, turned into a weekly action plan.
Tourist attractions face high foot traffic and high expectations. Recurring complaints (queues, crowding, price, toilets) often go unnoticed until they hurt your rating.
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What keeps coming back in tourist attraction reviews
- Long wait times at entrances and popular spots
- Overcrowding and difficulty enjoying the experience
- Restroom quality and availability
- Value for money and ticket pricing
- Staff friendliness and information
- Food and beverage options
What 123Hector does about it
How it works
Find your venue
Type its name and town, as on Google Maps. Its Google, TripAdvisor and Yelp pages are found in the same step. Nothing to connect, no password to hand over.
Everything is read
A few minutes later: your figures, the subjects your customers raise, your neighbours, and a reply ready for the reviews still waiting for one.
It comes to you
New reviews are read on their own, every day (every 3 days on Starter). Every Monday the email, an alert as soon as a bad review comes in, on the 1st the monthly report ready on your venue page.
What you see, screen by screen
These are the real screens, on a fictitious venue, ACME Corp. Yours look the same a few minutes after you add your venue.
Want to see what your reviews say?
Get a free audit of your venue's online reviews. Public data only. No account access required.
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Questions from attraction and monument operators
Visitors constantly compare us to the ticket price. Is that measured?
Price and value for money are two separate aspects, and the gap between them is the interesting part: the same ticket is called fair after a two-hour visit and steep when a wing was closed. The verbatim excerpts tell you which of the two you are reading.
Can guided visits be told apart from unguided ones?
Guided tours are their own aspect, as are audio guides and signage — the three things an unguided visitor relies on. A site can hold a very high score on its guides while losing stars on signage, which is exactly the finding that says where to spend.
A lot of our reviews are in languages we do not read.
They are analysed in the language they were written in, not translated first and analysed second, and the quoted excerpt is copied from the review character for character rather than paraphrased. You get the aspect, the original sentence, and a translation next to it.
A listed monument cannot change its stairs. Is the analysis still useful?
Accessibility is tracked whether or not you can act on it, and knowing the volume is worth something on its own: what you cannot change, you can announce before the visit. Conservation state and authenticity are separate aspects again, and those are usually where a heritage site's praise sits.