Escape game reviews, read for you every week.
A group books an escape game on the strength of its last ten reviews. The game master, the puzzles, the welcome, the room that was too hot: 123Hector sorts every review by what it talks about, drafts the reply in the player's language, and tells you on Monday what changed.
14 days free, no card · Public reviews only · No account access required
What players write about
- The game master: the briefing, the hints, the energy
- A lock that sticks, a prop that breaks mid-game
- The welcome, and the wait before the game starts
- A room too hot, the noise from the room next door
- The price per player, and whether the hour was worth it
- Booking, cancelling, changing the size of the group
What 123Hector does about it
How it works
Find your venue
Type its name and town, as on Google Maps. Its Google, TripAdvisor and Yelp pages are found in the same step. Nothing to connect, no password to hand over.
Everything is read
A few minutes later: your figures, the subjects your customers raise, your neighbours, and a reply ready for the reviews still waiting for one.
It comes to you
New reviews are read on their own, every day (every 3 days on Starter). Every Monday the email, an alert as soon as a bad review comes in, on the 1st the monthly report ready on your venue page.
What you see, screen by screen
These are the real screens, on a fictitious venue, ACME Corp. Yours look the same a few minutes after you add your venue.
Want to see what your reviews say?
Get a free audit of your venue's online reviews. Public data only. No account access required.
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Questions from escape game owners
Can it tell the game master from the game?
Yes. What players say about the game master lands on staff; what they say about the room itself, on entertainment and maintenance. A hint that came too late and a lock that stuck are two problems with two fixes, and the Monday email keeps them apart.
Our players write in English, German, Dutch. Do we get to read them?
Every review is translated into your language, and the reply is drafted in the player's, with a translation beside it: you never publish a sentence you cannot read.
We run several rooms. Can we see which one people complain about?
Players rarely name the room, so the analysis works per venue rather than per room. The reviews behind each subject are one click away, and when a player does name the room, you read it there.
The competition is two streets away. What do we see of it?
Every night the escape games around you on Google Maps are read: their rating, their number of reviews, how fast they collect new ones and how many they answer. You see where you rank, and who passed you this week.