Airport reviews, turned into a weekly action plan.
Security checks, signage, parking, wifi, currency exchange: 123Hector spots the recurring irritants in your airport reviews and delivers a prioritised weekly action plan.
Free audit by email within minutes · Public reviews only · No account access required
What keeps coming back in airport reviews
- Queues at security checkpoints
- Staff (check-in, security, information desks)
- Signage and wayfinding (connections, terminals)
- Accessibility for reduced-mobility passengers
- Parking (price, availability, shuttles)
- Wifi and power outlets
- Food and retail pricing
- Restrooms and cleanliness
- Baggage claim wait times
- Punctuality and communication during delays
What 123Hector does about it
How it works
Find your venue
Type its name and town, as on Google Maps. Its Google, TripAdvisor and Yelp pages are found in the same step. Nothing to connect, no password to hand over.
Everything is read
A few minutes later: your figures, the subjects your customers raise, your neighbours, and a reply ready for the reviews still waiting for one.
It comes to you
New reviews are read on their own, every day (every 3 days on Starter). Every Monday the email, an alert as soon as a bad review comes in, on the 1st the monthly report ready on your venue page.
What you see, screen by screen
These are the real screens, on a fictitious venue, ACME Corp. Yours look the same a few minutes after you add your venue.
Want to see what your reviews say?
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Questions from airport operators
Security dominates our reviews. Is that even useful to analyse?
It becomes useful once it stops being one word. Security, queue and staff are three separate aspects that move independently: throughput can improve while the score falls, because the complaint was about how passengers were treated, not how long they waited.
Reviews mix up the airport and the airlines. Do you separate them?
Only partly, and it is fair to say so. There is no aspect for a flight delay — that belongs to the airline. What is yours is tracked properly: check-in and reception, queue, signage, seating, toilets, wifi. A review that is purely about a delayed flight will map onto few aspects, which is itself the signal that it is not about you.
Are connections and wayfinding tracked?
Signage is its own aspect, and it is the one most often missing from internal reporting for a simple reason: passengers who found their way never mention it. You only ever see the failures, which is the list worth having.
Our shops and restaurants are run by concessionaires. Can those be split out?
Yes — shop and shop selection on one side, food, food quality and food price on the other, each with its own trend. That makes the report usable in a concession review. Passengers do not distinguish who operates what; the aspects do.