Airport reviews, turned into a weekly action plan.
Security checks, signage, parking, wifi, currency exchange: 123Hector spots the recurring irritants in your airport reviews and delivers a prioritised weekly action plan.
Free audit in 2 minutes · Public reviews only · No account access required
What keeps coming back in airport reviews
- Queues at security checkpoints
- Staff (check-in, security, information desks)
- Signage and wayfinding (connections, terminals)
- Accessibility for reduced-mobility passengers
- Parking (price, availability, shuttles)
- Wifi and power outlets
- Food and retail pricing
- Restrooms and cleanliness
- Baggage claim wait times
- Punctuality and communication during delays
Weekly operational insights
How it works
Connect or Import
Link your Google Business and TripAdvisor pages, or import reviews via API.
We Classify
123Hector categorizes each review by operational aspect: cleanliness, toilets, queues, staff, signage, and more.
Weekly Digest
Every Monday, get a digest in your inbox plus access to a simple dashboard.
Want to see what your reviews say?
Get a free audit of your venue's online reviews. Public data only. No account access required.
Other sectors covered by 123Hector
Frequently Asked Questions
Which review platforms are supported?
Google Reviews and TripAdvisor today. Other sources can be added on request.
Does 123Hector write the replies to my reviews?
Yes. The AI drafts a reply for every review, specific to what the customer wrote, in the language the review was written in. You check it, adjust it if you want, and publish in one click.
What if the review is in a language I don't speak?
The reply is written in the review's language (Spanish, German, English...), and you get a translation of both the review and the reply in your own language. You always know exactly what you are publishing.
From how many reviews per month is 123Hector relevant?
From around 50 reviews per month, patterns become statistically reliable. Below that, you still receive every verbatim classified by aspect.
How are issues categorised?
Each review is analysed by AI and classified against more than 50 operational aspects: cleanliness, toilets, queues, staff, signage, accessibility, pricing, crowding, food, shop, parking, exhibitions, and more. Each aspect carries its own sentiment, so the same review can praise the guides and complain about the queue.
Do my reviews stay private?
Reviews are public by nature. 123Hector never republishes them and never shares them with third parties. Your analyses stay in your private workspace.
Can I export the data?
Yes. Classified reviews and weekly reports are exportable from the dashboard.
Is there a free trial?
You can request a free audit of your reviews without creating an account. Paid plans are commitment-free.
How long to get up and running?
Setup takes about 5 minutes. Your first digest arrives the following day.
Does it work outside of French?
Yes. 123Hector analyses reviews in French and English today. More languages are coming.