Google review reply generator: free and personalised.

Paste a customer review below. The AI writes a professional reply, specific to what the customer said, in the language the review was written in. With a translation so you can check every word.

Writing your reply...

Free, no account needed. Limited to a few replies per day per visitor.

How to reply to a Google review (the right way)

Replying to reviews is not politeness, it is marketing: your answer is read by every future customer who checks your page. Three rules make a reply work.

1. Address the specific point, never paste a template

Name what the customer mentioned: the wait at the entrance, the cold welcome, the great guide. A generic reply signals that nobody actually read the review.

2. Acknowledge without grovelling, state one concrete action

Thank them, admit the problem in one sentence, then say what you are changing. No long excuses, no invented compensations, no promises you cannot keep.

3. Reply in the customer's language

A Spanish visitor who reads your reply in Spanish feels heard, and so does the next Spanish-speaking visitor scrolling your page. That is exactly what this generator does automatically.

Example replies to Google reviews

Negative review, restaurant · ★★ 2/5

“45 minutes between starter and main course, and nobody came to apologise. The food was good but the evening was ruined.”

“Thank you for this honest feedback. Good food does not excuse 45 minutes of waiting without a word from us, and we are sorry your evening was spoiled. We have reviewed how the kitchen and the dining room communicate on busy nights so this does not happen again. We would be glad to serve you a smoother dinner. The team”
Positive review, hotel · ★★★★★ 5/5

“Spotless room, quiet at night, and the receptionist gave us the best restaurant tip of the whole trip.”

“Thank you so much for this lovely note. Quiet nights and a spotless room are exactly what we aim for, and our receptionist will be delighted that her restaurant tip made your trip. See you next time. The team”
Mixed review, campsite · ★★★ 3/5

“Great pool and friendly staff, but the sanitary block really needs a refresh.”

“Thank you for taking the time to write this. We are glad the pool and the team made your stay, and you are right about the sanitary block: its renovation is planned for this winter. We hope you will come and see the difference next season. The team”

123Hector does this for every new review, automatically.

Every new Google or TripAdvisor review arrives with its reply already drafted, in the customer's language, with a translation for you to check. Plus a weekly report on what your customers complain about most.

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Questions about this tool

Is it really free?

Yes. The generator is free and requires no account. It is limited to a few replies per day per visitor, because each generation has a real cost on our side.

Which languages does it handle?

The reply is written in the language of the review: French, English, Spanish, German, Italian, Dutch and more. If that is not your language, you also get a translation to check it.

Can I edit the reply before publishing?

Always. Copy it, adjust anything you like, then paste it as your answer on Google. The reply is a solid draft, you stay the author.