123Hector reads your Google, TripAdvisor and Yelp reviews, tells you what your customers complain about and what they praise, compares you with the venues around you, and drafts a reply to every review in your voice and in your customer's language. A Monday email, an alert as soon as a bad review comes in, a report every month.
14 days free, no card · Public reviews only, no access to your accounts
A 42-second film of 123Hector on a fictitious venue, ACME Corp: the dashboard, what the customers say, a reply ready for every review, the bad-review alert, the competitors, the team named in the reviews, Hector answering a question, the Monday email and the monthly report.
These are the real screens, on a fictitious venue, ACME Corp. Yours look the same a few minutes after you add your venue.
Your figures for the period you choose, and under them what they mean, from the most urgent to the least.
Every review of the last 60 days still without a reply gets a draft, the worst rated first; for an older one, one click writes it.
Every review is read and split by subject: welcome, waiting, cleanliness, prices, staff, noise… with what is said for and against each.
The latest Google reviews of your closest competitors are read by the same AI, in the same subjects as yours.
When a review names someone from your team, 123Hector counts it: who is praised, who is criticised, and in which reviews.
No need to log in to know: the email brings the week's figures, the three things to do first, your market and the most urgent review with its reply.
On the 1st, the month before is ready on your venue page: whether it went well and why, what to do in the month that starts, and the year around it.
Your QR code on stickers for the counter, the tables or the door: one scan and your customer is on the page to leave a Google review.
Type its name and town, as on Google Maps. Its Google, TripAdvisor and Yelp pages are found in the same step. Nothing to connect, no password to hand over.
A few minutes later: your figures, the subjects your customers raise, your neighbours, and a reply ready for the reviews still waiting for one.
New reviews are read on their own, every day (every 3 days on Starter). Every Monday the email, an alert as soon as a bad review comes in, on the 1st the monthly report ready on your venue page.
Give us your venue's name: you get what visitors complain about most, what they praise, and the first replies to write. By email, in a few minutes.
Paste one review or several at once, get each reply in its review's language. Try the quality on real cases before you decide anything.
Any venue whose customers leave reviews on Google: hotels, campsites, restaurants, escape games and leisure parks as much as museums and attractions. Each sector has its own recurring subjects; 123Hector reads them all.
Game masters, puzzles, welcome, waiting, noise between rooms.
Tree-top adventure, water parks, family leisure.
Scenography, mediation, accessibility, queue management.
Crowding at popular exhibits, food, accessibility, signage.
Ride queues, closures, food pricing, staff attitude.
Castles, heritage sites, visitor centres, photo spots.
Security queues, signage, parking, seating, wifi.
We're picking our very first clients: every plan at half price for your first 3 months, from €14.50 a month instead of €29. In return, your logo on our site as a founder client.
No commitment • Cancel anytime
Every account starts with 14 days free, no card, on Starter; you choose your plan when you pay.
Get a free analysis of your venue's public reviews. See what visitors complain about most and what you're doing right. No account needed, no strings attached.
Issues buried in reviews go unnoticed for months while they keep driving visitors away.
See the exact aspects visitors mention most so you act on evidence, not assumptions.
We only analyze publicly available reviews. No login or account access required.
Google, TripAdvisor and Yelp, found automatically from your venue's name and town. Other sources can be added on request.
Yes. The AI drafts a reply for every review, specific to what the customer wrote, in the language the review was written in. You check it, adjust it if you want, copy it, then paste it under the review on Google or TripAdvisor.
The reply is written in the review's language (Spanish, German, English...), and you get a translation of both the review and the reply in your own language. You always know exactly what you are publishing.
From around 50 reviews per month, patterns become statistically reliable. Below that, you still receive every verbatim classified by aspect.
Each review is analysed by AI and classified against more than 60 operational aspects: cleanliness, toilets, queues, staff, signage, accessibility, pricing, crowding, food, shop, parking, exhibitions, and more. Each aspect carries its own sentiment, so the same review can praise the guides and complain about the queue.
Reviews are public by nature. 123Hector never republishes them and never sells them; they are processed only by the subprocessors listed in our privacy policy, and a monthly report is shared only through a link you create and can revoke.
Yes. “Export as CSV” on the Reviews page downloads your reviews with the subjects read in each, and the monthly report is a page and a PDF you can share with a link.
Yes: 14 days free, no card. Your free audit, if you asked for one, becomes your first venue. Paid plans are commitment-free.
Setup takes about 5 minutes: the first import starts at once and your dashboard fills within the hour. Your first digest arrives the following Monday.
Yes. A review in any language is read and sorted by subject like the others, shown translated into yours, and its reply is drafted in the review's own language, with a translation so you can check it.