Example replies

Replying to Google reviews for an escape game: 6 example replies

In an escape game, reviews are how new players choose a room, and they name the game master more than anything else. Here are replies written for them, careful never to give a puzzle away.

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Type your venue's name: 123Hector reads its Google reviews and emails you the audit a few minutes later.

What these reviews come back to

The game master
The puzzles and their difficulty
The sets and the immersion
Punctuality and the welcome
Groups and team building

How 123Hector reads them for you, week after week →

6 example replies

Adapt them, never paste them as they are: a reply works because it names what this customer wrote. The reviews and replies are examples written for this page.

★★★★★ A game master named

The review: “Amazing room, and Inès as game master was perfect: just the right hints, and the debrief was great fun. We escaped with 2 minutes to spare!”
The reply: “Thank you for this great review, and congratulations on escaping with 2 minutes to spare! Inès will be delighted to read your words. Ready for the next room? The ACME Escape team”
Why it works: It celebrates the players' success, passes the compliment on to the game master, and invites them to another room.

★★☆☆☆ A mechanism that failed

The review: “A mechanism didn't trigger even though we had the right code: we lost 10 minutes and failed because of it. Frustrating.”
The reply: “Thank you for telling us, and we are sorry: losing because of a mechanism is the worst way to end a game. It has been checked and repaired since your visit. Write to us at [your email address]: we would like to invite you back to play the room again. The ACME Escape team”
Why it works: It admits the failure without blaming the players, says it was fixed without giving the puzzle away, and keeps the gesture out of public view.

★★★☆☆ Too hard for beginners

The review: “Beautiful sets but much too hard for beginners, we needed one hint after another. Not much fun.”
The reply: “Thank you for your honest feedback and for the compliment on the sets. This room is one of our hardest, and you are right that it should be said more clearly at booking: your remark has been passed on. For a first game, our Pharaoh's Tomb room is designed for beginners. The ACME Escape team”
Why it works: It explains without blaming the players, and points future beginners to the right room without revealing a single puzzle.

★☆☆☆☆ A game that started late

The review: “Booked for 8pm, started at 8:25pm because the group before us was late. Nobody apologised.”
The reply: “Thank you for your review, and we apologise, now and in public: 25 minutes of waiting with no apology is not the welcome we want to give. Your feedback has been passed on to the whole team. The ACME Escape team”
Why it works: Sometimes the best reply is a clear apology, without putting the blame on the group before.

★★★★★ A team building

The review: “We came as a team of 12 colleagues, split across two rooms. Perfect organisation, and a great time finishing with a drink in the lounge.”
The reply: “Thank you for choosing us for your team building! We are delighted that the two rooms and the drink in the lounge pleased your team. We hope to see you again for a rematch! The ACME Escape team”
Why it works: A company reading this review sees an escape game that knows how to welcome groups.

★★☆☆☆ A review that gives a puzzle away

The review: “Fun room but way too easy, the key was just behind the painting…”
The reply: “Thank you for your visit! We are glad you had fun, and we will let the next players find out for themselves where the secrets of the room are hidden. If you are looking for more of a challenge, our Lost Laboratory room is one of our hardest. The ACME Escape team”
Why it works: It never confirms the solution, and turns “too easy” into an invitation to a harder room.

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