Example replies

Replying to Google reviews for a theme park: 6 example replies

In a theme park, one crowded Saturday can bring a wave of one-star reviews about queues and closed rides. Here are replies written for the reviews a park receives most, to adapt to your own.

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Type your venue's name: 123Hector reads its Google reviews and emails you the audit a few minutes later.

What these reviews come back to

Waiting time at the headline rides
Rides closed without warning
Food prices and quality
Toilet cleanliness on busy days
The welcome and the ride staff

How 123Hector reads them for you, week after week →

6 example replies

Adapt them, never paste them as they are: a reply works because it names what this customer wrote. The reviews and replies are examples written for this page.

★★★★★ A family day that went well

The review: “Perfect day with the kids! The new roller coaster is amazing and the shows were great. We stayed until the fireworks.”
The reply: “Thank you for this lovely review! We are delighted the new roller coaster and the shows made your day, and that you stayed for the fireworks. See you next season! The ACME Park team”
Why it works: It picks up what the family enjoyed, in their own words, and gives them a reason to come back.

★☆☆☆☆ Too much waiting at the rides

The review: “An hour and a half of queuing for each ride, we did four rides in the whole day. At this price, it's a scandal.”
The reply: “Thank you for your review, and we understand your frustration: four rides in a day is not the visit we want to offer. Your remark on waiting times has been passed on to the operations team. A tip for next time: on weekdays and right at opening, the wait is much shorter. The ACME Park team”
Why it works: It admits the problem without arguing, says what was done with it, and gives future visitors useful advice.

★★☆☆☆ A ride closed on the day

The review: “We came especially for the water ride and it was closed, with no information at the entrance. Very disappointed.”
The reply: “Thank you for telling us, and we are sorry: coming for a ride and finding it closed without warning is disappointing. The water ride was stopped that day for a safety check. You are right that the entrance should have said so, and your remark has gone to the team in charge of visitor information. The ACME Park team”
Why it works: It explains the closure in one sentence and agrees on what really upset the visitor: not being told.

★★★★☆ Four stars, food too expensive

The review: “Great park, the kids loved it. Only downside: €12 for a sandwich and a drink is a lot.”
The reply: “Thank you for your visit and for your honest feedback! We are glad the children loved the park. Your remark on food prices has been passed on to our catering team. Good to know: picnics are welcome in the picnic area near the entrance. See you soon! The ACME Park team”
Why it works: It thanks them for the four stars, passes the criticism on without debating the price, and adds information that helps the next visitors.

★★☆☆☆ Dirty toilets

The review: “The toilets near the restaurant were disgusting in the afternoon. No paper, water on the floor.”
The reply: “Thank you for telling us. Toilets in that state are not acceptable, and we are sorry. Your message has gone straight to the cleaning team in charge of that area, for the busy afternoons. The ACME Park team”
Why it works: No excuse and no playing it down: cleanliness is a fact, and it is acknowledged in one sentence.

★★★★★ A ride operator named

The review: “Special thanks to Karim at the pirate ship, who reassured our son when he was scared and let him sit at the front.”
The reply: “Thank you so much for your message! Karim will be very touched to read it, and we are glad your son found his courage on the pirate ship. See you soon! The ACME Park team”
Why it works: Praise for a member of staff is passed on by name: the whole team reads it, and so do future visitors.

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