Example replies

Replying to Google reviews for a campsite: 6 example replies

Campsite reviews are written after a week, not an afternoon: they talk about the sanitary blocks, the noise at night, the pool and the mobile home as much as the welcome. Here are replies written for them, to adapt to your own.

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What these reviews come back to

The cleanliness of the sanitary blocks
Noise at night
The pool and the activities
The state of the mobile homes
The welcome at reception

6 example replies

Adapt them, never paste them as they are: a reply works because it names what this customer wrote. The reviews and replies are examples written for this page.

★★★★★ A great week

The review: “A wonderful week: shaded pitch, spotless sanitary blocks, and the kids' club kept our two busy every morning. We have already booked for next year!”
The reply: “Thank you for this lovely review! We will pass your compliments on to the cleaning team and to the kids' club leaders. We look forward to welcoming you back next year! The ACME Camping team”
Why it works: It shares the credit with the teams the customer praised and thanks them for coming back.

★★☆☆☆ Dirty sanitary blocks

The review: “The sanitary block was dirty in the evening, no toilet paper and barely lukewarm water in the showers. For a 4-star campsite, disappointing.”
The reply: “Thank you for your review. You are right, that is not the standard of a 4-star campsite, and we are sorry. Your remark has been passed on to the cleaning team for the evening rounds, and the hot water in that block has been checked. The ACME Camping team”
Why it works: It agrees on the standard the customer expects and says what was done, without excuses about the high season.

★☆☆☆☆ Noisy nights

The review: “Impossible to sleep: music until 2am on the pitch next door, and nobody from the campsite came despite our call.”
The reply: “Thank you for your review, and we are truly sorry for those nights. Quiet hours start at 11pm, and the night watch should have stepped in after your call: this has been raised with the team. If you would like to tell us more, write to us at [your email address]. The ACME Camping team”
Why it works: It recalls the rule that protects every camper and admits what went wrong in enforcing it.

★★★☆☆ A worn mobile home

The review: “Nice campsite and a great pool, but our mobile home was worn: stained sofa, a door that didn't close. Not up to the price.”
The reply: “Thank you for your stay and for your kind words about the pool. Your remarks on the mobile home have been passed on to the maintenance team, and the door has been repaired. During your stay, do not hesitate to come to reception when something does not work: we would rather fix it straight away. The ACME Camping team”
Why it works: It deals with the details one by one and invites future campers to report problems during their stay.

★★★★★ Thanks to reception

The review: “Sofia at reception helped us find a mechanic when our car broke down. Above and beyond, thank you!”
The reply: “Thank you so much for your message! Sofia will be very touched, and we are glad the breakdown did not spoil your holiday. See you soon! The ACME Camping team”
Why it works: Praise for a person is passed on by name: it is read by the team and by future campers.

★★★★☆ A review in Dutch

The review: „Mooie camping met een fijn zwembad, maar het animatieprogramma was alleen in het Frans.”
The reply: „Hartelijk dank voor uw verblijf en uw beoordeling! Uw opmerking over animatie in andere talen hebben we aan ons team doorgegeven. We hopen u snel weer bij ons te mogen verwelkomen. Het team van Camping ACME”
Why it works: Dutch and German campers read the reviews in their own language. A reply in Dutch tells them they are welcome; 123Hector writes it, with a translation for you to check.

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