Malou and 123Hector both deal with your online reviews, each in its own way. Here is what each one does, for whom and at what price, from their public pages, so that you can choose. Or see what 123Hector finds in your reviews, free, with the audit.
Free, no card Public reviews only Results delivered by email
Your free audit
Type your venue's name: 123Hector reads its Google reviews and emails you the audit a few minutes later.
123Hector and Malou side by side
123Hector
Malou
What it is
A French tool that reads your Google, Tripadvisor and Yelp reviews, says what to fix first, compares you with the venues around you and drafts a reply to every review in your voice.
A French platform for restaurants: reviews, AI replies, review analysis and customer messages.
For whom
Visitor attractions and leisure venues, and the hotels, campsites and restaurants around them.
Restaurants, independent or in groups.
Price
€29 excl. VAT a month for 1 venue, €69 for 5, €199 for 10. Monthly, no commitment, 14-day trial without a card.
Set by quote: its terms of use say the length and price of the subscription are agreed in a quote for each customer.
Your reviews
Each review sorted into subjects, a reply drafted in your voice, an alert for every review of 3 stars or less, reviews that look fake flagged.
Its AI drafts replies in a few seconds, in the brand's tone, with alerts and approval for sensitive reviews; comments are sorted into categories such as food, service, ambiance and price.
Getting reviews
A free review link and QR code; three QR stickers offered with the subscription, leading to the same page for every customer, with Google and Tripadvisor.
Not described in the sources we read.
Choose Malou if…
You run restaurants and want a tool made only for them.
Customer messages matter to you as much as reviews.
Choose 123Hector if…
Your venue is a visitor attraction, a leisure site or a hotel, with its own subjects: queues, signage, toilets, parking.
You want a public price, no commitment and a trial without a card.
123Hector
What 123Hector does with your reviews
The venues around you, read every night: their rating, their pace of reviews, their replies, and what their customers complain about next to yours.
A Monday email with what to do first, an alert the day a bad review arrives, a monthly report in PDF.
A reply drafted for every review, in its language and your voice, published on Google in one click once your listing is connected.
Hector answers your questions about your reviews in your own words; every figure is computed from them.
Reviews that look fake are flagged, with the facts to report them to Google.
What this page says about Malou comes from its public pages and the sources below, read on Oct. 21, 2026. Has something changed, or is something wrong? Write to contact@123hector.com and we will correct it.
